Job Description
Join our award-winning luxury hotel in the heart of Portland! As General Manager, you'll lead a dynamic team to deliver exceptional guest experiences while driving operational excellence. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant hospitality markets.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, F&B, and guest services
- Develop and implement strategic business plans to maximize revenue and profitability
- Manage staff recruitment, training, performance reviews, and team development
- Ensure compliance with brand standards, health regulations, and safety protocols
- Handle guest complaints and resolve issues to maintain high satisfaction scores
- Analyze financial reports and adjust operations to meet budget targets
- Collaborate with marketing team to drive occupancy and revenue growth
Qualifications
- 5+ years in hotel management with luxury brand experience
- Proven track record of exceeding revenue and guest satisfaction goals
- Bachelor's degree in Hospitality Management or related field required
- Strong leadership and team development skills
- Expertise in PMS systems (Opera, Cloudbeds) and revenue management
- Excellent problem-solving and decision-making abilities
- Valid Oregon Food Handler's certification preferred