Job Description
We are seeking a dynamic and experienced Hotel General Manager to lead our prestigious property in the heart of Columbus, Ohio. The Grand Columbus Hotel offers a world-class hospitality experience, and we are looking for a leader who is passionate about guest satisfaction and operational excellence. In this role, you will be responsible for the overall performance of the hotel, ensuring profitability, and maintaining our high standards of service.
Join our award-winning team and take your career to the next level in a vibrant city known for its culture and business opportunities.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Manage the P&L (Profit and Loss) statement, ensuring financial targets are met through effective cost control and revenue generation.
- Foster a positive and inclusive work environment for staff, providing mentorship and professional development opportunities.
- Ensure an exceptional guest experience through direct interaction, resolving complaints efficiently, and maintaining service standards.
- Coordinate with the corporate office to implement new policies, marketing strategies, and property improvements.
- Conduct regular staff meetings to communicate updates, train employees, and boost morale.
Qualifications
- Minimum of 5 years of progressive experience in hotel management, preferably in a luxury or upscale setting.
- Strong leadership skills with a proven track record of managing diverse teams.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (e.g., Opera, Micros) and MS Office Suite.
- Associate or Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Flexibility to work weekends, holidays, and evenings as required.