Job Description
Join our award-winning team at Mountain View Hospitality Group as a Hotel Guest Services Associate! We're seeking enthusiastic, customer-focused individuals to provide exceptional guest experiences at our flagship property in Colorado Springs. No prior experience is required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry. Start your journey with us today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Assist with luggage and valet services
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy
- Valid Colorado driver's license (preferred)