Job Description
Join our award-winning Virginia Beach hotel team as an Entry-Level Front Desk Agent! We're seeking passionate hospitality professionals to create memorable guest experiences. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic coastal setting. Perfect for recent graduates or career changers eager to excel in luxury hospitality.
Responsibilities
- Check-in/out guests with efficiency and warmth using Opera/PMS systems
- Manage room inventory and reservations while maximizing occupancy
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain lobby ambiance and safety standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel management software
- Exceptional communication and multitasking abilities
- Basic math and cash handling skills
- Flexibility for evening/weekend shifts
- Positive attitude and problem-solving mindset
- Valid driver's license (for property errands)