Job Description
Launch your hospitality career with no experience required! Southwest Hospitality Group is seeking energetic Guest Services Associates for our downtown Albuquerque location. We provide comprehensive training and career advancement opportunities in a supportive environment. Perfect for career changers or recent graduates looking to enter the thriving New Mexico tourism industry. Enjoy competitive pay, flexible scheduling, and employee benefits including discounts on hotel stays and dining.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments
- Address guest inquiries with prompt solutions
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest transportation
- Implement hotel safety and security protocols
- Upsell hotel amenities and services
Qualifications
- No prior experience necessary - full training provided
- High school diploma or equivalent required
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive problem-solving attitude
- Attention to detail and organizational skills
- Ability to stand for extended periods