Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences at our premium Cleveland location. This role offers competitive compensation, flexible scheduling, and growth opportunities within our renowned hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve concerns promptly
- Process reservations and manage room assignments
- Operate property management systems (PMS) accurately
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Uphold brand standards in guest interactions
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Strong attention to detail and organizational abilities
- Basic knowledge of Cleveland attractions and services
- Valid Ohio driver's license preferred