Job Description
Join our award-winning Louisville Grand Hotel and kickstart your hospitality career! We're seeking energetic individuals with no prior experience for our dynamic guest services team. Enjoy competitive pay, flexible shift schedules (nights/weekends available), and comprehensive training in a luxury downtown setting. Perfect for career changers, recent graduates, or anyone seeking a stable role with growth opportunities. Apply today and become part of our award-winning team!
Responsibilities
- Provide exceptional front desk services including check-in/out, guest inquiries, and reservation management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints with professionalism and solution-oriented mindset
- Operate hotel management systems (training provided)
- Assist with luggage handling and valet services
- Maintain clean and organized lobby environment
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy
- Professional appearance and demeanor
- Ability to stand for extended periods
- Valid driver's license (for valet duties if assigned)