Job Description
Join a legacy of excellence at The Ritz-Carlton, Peachtree Center. We are currently seeking passionate individuals to join our dynamic team in Atlanta, GA. If you are looking for full-time hotel jobs that offer stability, growth, and a prestigious environment, we want to hear from you.
Our commitment to unparalleled guest service sets us apart. As part of our family, you will enjoy a competitive salary, comprehensive benefits, and a culture that values your contribution. Whether you are an experienced hotelier or a motivated newcomer ready to start your career in hospitality, this is your stage to shine.
Why Join Us?
- Competitive salary and comprehensive benefits package
- Opportunities for career advancement within a world-class brand
- A supportive and inclusive work environment
Responsibilities
- Manage daily front desk operations efficiently during all shifts, ensuring seamless check-in/check-out processes.
- Provide exceptional customer service to guests, addressing inquiries, requests, and complaints with a focus on resolution and satisfaction.
- Collaborate with housekeeping and maintenance teams to maintain the highest standards of cleanliness and facility functionality.
- Assist in training and mentoring junior staff members to uphold our brand standards and service protocols.
- Handle cash and credit transactions accurately, ensuring financial accountability and adherence to company policies.
- Monitor lobby areas and public spaces to ensure a welcoming and safe atmosphere for all visitors.
- Respond to emergency situations calmly and effectively according to established safety protocols.
Qualifications
- High school diploma or equivalent required; a degree in Hospitality or Business is a plus.
- Previous experience in the hospitality industry, preferably in a full-time role.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to stand for extended periods and lift up to 25 pounds.
- Must possess a valid driver's license and a clean driving record.