Job Description
Join our award-winning luxury hotel team in Philadelphia! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the heart of our operations, creating memorable stays for international and domestic guests. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Pennsylvania's most vibrant cities. Apply now to become part of our dynamic team!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a pristine front desk environment and security protocols
- Train new staff on hotel procedures and service standards
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Pennsylvania food handler certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent; hospitality degree preferred