Job Description
Are you an experienced hospitality leader looking for a role that values your time and effort? The Queen City Hospitality Group is hiring a dynamic Hotel Manager in Charlotte, NC. We are committed to excellence and are proud to offer Daily Pay options, allowing you to access your earnings sooner than ever before.
In this high-visibility role, you will be responsible for the seamless operation of our hotel. We offer a premium work environment where you can build a rewarding career in one of the South's fastest-growing cities.
Why Join Us?
- Daily Pay Option: Get paid when you work, not when you wait.
- Competitive benefits package including health, dental, and vision.
- Opportunities for professional growth and leadership training.
Responsibilities
- Manage all daily hotel operations, including front desk, housekeeping, and maintenance departments.
- Ensure the highest level of guest satisfaction through personalized service and prompt problem resolution.
- Oversee staff scheduling, training, and performance management to build a strong team culture.
- Monitor financial performance, including P&L management, budget adherence, and revenue strategies.
- Enforce strict health, safety, and security protocols for guests and employees.
- Build and maintain relationships with local vendors and community partners.
- Handle escalated guest complaints and ensure all service recovery plans are executed effectively.
Qualifications
- Minimum of 2-3 years of experience in hotel management or supervisory hospitality roles.
- High school diploma or equivalent; Bachelor’s degree in Hotel Management preferred.
- Strong proficiency with property management systems (PMS) such as Oracle, Micros, or similar.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proven track record of leading diverse teams and driving operational efficiency.