Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Washington DC! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the dynamic hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and manage billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Upsell hotel services and amenities to enhance guest experiences
- Maintain security protocols and emergency procedures
- Conduct daily audits of front desk operations
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities under pressure
- Valid driver's license and reliable transportation
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent required