Job Description
Join our award-winning luxury hotel in the heart of Washington DC as we seek a passionate Full-Time Hotel Manager to lead our exceptional guest experience. This pivotal role combines strategic oversight with hands-on leadership to ensure our property maintains its reputation for excellence in hospitality. You'll drive operational excellence while mentoring a diverse team of hospitality professionals in one of America's most dynamic cities.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Lead, train, and motivate a team of 15+ hospitality professionals
- Manage budgetary controls, inventory, and vendor relationships
- Ensure compliance with health, safety, and accessibility regulations
- Collaborate with marketing team to drive occupancy and maximize profitability
- Resolve complex guest inquiries and service recovery situations
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience in luxury properties
- Proven leadership skills with team development expertise
- Strong financial acumen with P&L management experience
- Exceptional customer service orientation with crisis management skills
- Knowledge of Washington DC tourism market and hospitality trends
- Proficiency in hotel management systems (Opera, etc.)
- Valid DC hospitality management certification preferred