Job Description
We are seeking a visionary leader to join The Grand Richmond Hotel as our next Hotel Manager. As a cornerstone of the Richmond hospitality landscape, we pride ourselves on delivering world-class service and creating unforgettable guest experiences. If you are a seasoned professional with a passion for excellence, we want to hear from you.
Our commitment to premium service and operational excellence makes us the premier choice for travelers and employees alike.
Responsibilities
- Oversee all daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement strategies to maximize revenue and profitability while maintaining high standards of guest satisfaction.
- Lead, train, and motivate a diverse team of hospitality professionals to ensure peak performance.
- Monitor and control expenses, including labor, food cost, and energy consumption, to meet budget targets.
- Handle guest inquiries and resolve complaints promptly and professionally to ensure a 5-star experience.
- Ensure full compliance with all local, state, and federal laws, as well as company policies and brand standards.
Qualifications
- Minimum of 5 years of experience in hotel management or a similar supervisory role within the hospitality industry.
- Proven track record of increasing revenue and improving guest satisfaction scores.
- Strong leadership and interpersonal skills with the ability to work effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Bachelor’s degree in Hospitality Management or a related field is preferred.
- Flexibility to work varying shifts, including weekends and holidays.