Job Description
Are you a passionate hospitality leader looking to make a significant impact in the heart of the Central Valley? Grand View Hotel Group is currently seeking a dedicated and experienced Hotel Operations Manager to oversee our flagship property in Fresno, CA.
We are committed to delivering exceptional guest experiences and fostering a supportive environment for our team. As an Operations Manager, you will be the driving force behind our daily success, ensuring our standards of excellence are met across all departments. Join us in creating memorable stays for travelers from around the world.
Responsibilities
- Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
- Manage and mentor a diverse team of staff, conducting regular performance reviews and scheduling.
- Ensure compliance with all company policies, health and safety regulations, and local laws.
- Monitor and analyze financial performance, including revenue management and budget adherence.
- Resolve guest complaints and issues promptly to maintain high satisfaction scores.
- Coordinate with vendors and contractors for maintenance and supply needs.
- Implement marketing initiatives to drive occupancy and revenue growth.
Qualifications
- Minimum of 3-5 years of progressive experience in hotel management or a related field.
- Strong leadership and interpersonal communication skills.
- Proficiency in property management systems (PMS) and MS Office suite.
- A high school diploma or GED is required; a degree in Hospitality Management is preferred.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proven track record of improving guest satisfaction and operational efficiency.