Job Description
The Opportunity: We are currently seeking enthusiastic and service-oriented individuals to join our dynamic team at the prestigious Oceanview Grand Hotel & Spa. We are looking for entry-level talent to help us deliver world-class hospitality experiences in the heart of Miami.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth: Comprehensive training and clear pathways for career advancement within the luxury hospitality sector.
- Perks: Employee discounts on dining, spa services, and room rates.
- Environment: Work in a vibrant, multicultural setting with a supportive team culture.
Responsibilities
- Guest Relations: Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere from the moment they step into the hotel.
- Check-in/Check-out: Efficiently process guest registrations, payments, and key cards using hotel management software.
- Communication: Answer incoming phone calls, manage the front desk switchboard, and respond to guest inquiries via email or in-person.
- Operations Support: Assist with making reservations, managing room inventory, and coordinating with housekeeping and maintenance teams.
- Front of House: Maintain the cleanliness, organization, and professional appearance of the front desk lobby area at all times.
- Problem Solving: Handle guest requests and resolve minor issues promptly to ensure a seamless guest experience.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service or hospitality experience is a plus, but we are willing to train the right candidate.
- Skills: Excellent verbal communication and interpersonal skills with a focus on customer satisfaction.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Technical: Basic computer proficiency and ability to learn new property management systems quickly.
- Professionalism: Must present a polished, professional appearance and maintain a positive attitude under pressure.