Job Description
Are you a charismatic individual looking for a rewarding career in hospitality? The Grandview Hotel Group is currently seeking a dedicated Front Desk Agent to join our vibrant team in Kansas City. We pride ourselves on exceptional guest service and offer daily pay options for our valued employees.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for a team player who thrives in a fast-paced environment and is committed to creating memorable experiences.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage check-in and check-out processes efficiently using property management systems (PMS).
- Answer incoming calls and emails promptly, addressing inquiries and resolving issues.
- Handle cash transactions, credit card processing, and prepare daily reports accurately.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Maintain a clean and organized front desk area and lobby.
- Assist with special requests and provide local recommendations to guests.
Qualifications
- High school diploma or GED required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with hotel software (e.g., Opera, GuestCentric) is a plus.
- Professional appearance and positive attitude.
- Proficiency in Microsoft Office Suite.