Job Description
Join the vibrant heart of NYC's hospitality scene at Metropolitan Hospitality Group. We're seeking dedicated shift professionals to deliver exceptional guest experiences in our premium downtown hotels. With immediate openings across front desk, housekeeping, and food & beverage departments, you'll be part of a dynamic team serving international travelers and corporate clients. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of the world's most exciting cities.
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Maintain cleanliness and operational standards in assigned areas
- Handle check-in/check-out procedures efficiently
- Manage inventory and restock supplies
- Resolve guest inquiries and escalate complex issues
- Collaborate with cross-functional teams during peak hours
- Adhere to safety and sanitation protocols
Qualifications
- Previous hotel or hospitality experience preferred
- Ability to work flexible shifts (days, nights, weekends)
- Strong communication and problem-solving skills
- Attention to detail and organizational abilities
- Basic computer proficiency (POS systems, reservation software)
- Valid work authorization for US employment
- Ability to stand/walk for extended periods
- NYC Food Handler's Certificate (if applicable to role)