Job Description
Join our award-winning luxury hotel in downtown Chicago and lead our front-of-house operations with excellence! We're seeking a dynamic Hotel Shift Supervisor to ensure seamless guest experiences during overnight and weekend shifts. This role offers competitive compensation, growth opportunities, and the chance to work in Chicago's premier hospitality destination.
Our ideal candidate thrives in fast-paced environments, demonstrates exceptional leadership skills, and is passionate about creating memorable stays. Enjoy comprehensive benefits including health insurance, paid time off, and employee discounts. Apply today to become part of our renowned service team!
Responsibilities
- Manage all front desk operations during assigned shifts, including check-in/check-out processes
- Lead and mentor front desk agents, ensuring exceptional guest service standards
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Oversee nightly audit procedures and ensure accurate financial reporting
- Coordinate with housekeeping, maintenance, and security teams
- Implement emergency procedures and ensure safety protocols
- Train staff on new systems, services, and company policies
Qualifications
- 3+ years hotel front desk experience with supervisory role
- Strong knowledge of PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Illinois Food Handler's certification (or willingness to obtain)
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs