Job Description
Are you a natural leader with a passion for hospitality? Luminous Hospitality is seeking a dedicated Hotel Shift Supervisor to join our dynamic team in Orlando, Florida. We pride ourselves on delivering world-class guest experiences and fostering a supportive work environment.
In this pivotal role, you will oversee daily operations, ensuring our high standards of excellence are met during every shift. You will be the face of our hotel during your designated hours, bridging the gap between management and staff to ensure seamless guest experiences.
Why Join Us?
We offer competitive benefits, a positive work culture, and opportunities for career advancement within our luxury portfolio. If you are ready to take the next step in your hospitality career, we want to hear from you.
Responsibilities
- Oversee daily front-of-house operations and ensure smooth workflow during assigned shifts.
- Maintain high standards of cleanliness, safety, and security within the hotel premises.
- Lead, train, and motivate a diverse team of housekeeping, front desk, and maintenance staff.
- Handle guest inquiries and resolve conflicts efficiently to ensure 100% guest satisfaction.
- Monitor inventory levels and order supplies as needed to prevent operational disruptions.
- Ensure compliance with all company policies, health regulations, and labor laws.
- Prepare daily shift reports and communicate key updates to upper management.
Qualifications
- High school diploma or equivalent; post-secondary education in hospitality is preferred.
- Minimum of 2 years of experience in hotel operations or a related field.
- Previous supervisory or shift lead experience is required.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work well under pressure in a fast-paced environment.
- Proficiency in basic computer applications and property management systems.