Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets opportunity! We're seeking dedicated Hotel Shift Workers to deliver exceptional guest experiences in the heart of Los Angeles. This full-time position offers competitive pay, comprehensive benefits, and a dynamic work environment in California's vibrant hospitality scene.
As a key member of our front desk team, you'll be the first point of contact for guests, ensuring seamless check-ins, personalized service, and memorable stays. Our hotel operates 24/7, so flexibility with shift work (including nights, weekends, and holidays) is essential. If you're passionate about hospitality and thrive in fast-paced settings, this role is your gateway to career growth in one of California's most iconic cities.
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel software systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Process payments and maintain accurate financial records
- Uphold safety protocols and emergency response procedures
- Train new staff on front desk operations and service standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, PropertyWare)
- Exceptional communication and conflict resolution skills
- Flexible availability to cover day/night/weekend/holiday shifts
- Ability to multitask in high-pressure environments
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (preferred for valet duties)
- High school diploma or equivalent required