Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown San Jose property. This night shift position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic 24/7 environment. You'll be the first point of contact for our international clientele during peak evening hours, ensuring seamless check-ins, exceptional service, and operational excellence.
Responsibilities
- Manage guest check-ins/checkouts using Opera property management system with 99% accuracy
- Handle VIP requests, special accommodations, and emergency protocols during overnight hours
- Process payments, resolve billing discrepancies, and maintain secure cash handling procedures
- Coordinate with housekeeping, security, and maintenance teams for operational efficiency
- Utilize yield management strategies to optimize room occupancy and revenue
- Execute night audit procedures including daily reports and reconciliation
- Uphold brand standards through personalized service during high-pressure scenarios
Qualifications
- Minimum 2 years hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Flexible availability including weekends, holidays, and overnight shifts
- Strong problem-solving skills with conflict resolution certification preferred
- Fluency in English and Spanish (Mandarin/Cantonese a plus)
- TSSBI clearance and valid California driver's license
- Ability to work independently with minimal supervision during overnight hours
- Experience handling high-volume check-ins (100+ nightly) in urban markets