Job Description
Join the award-winning team at The Post Oak Houston, where luxury meets southern hospitality. We're seeking dedicated Hotel Shift Workers to join our front desk operations in vibrant Uptown Houston. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Texas's premier luxury destinations. Our team thrives on creating memorable guest experiences, and we're looking for passionate individuals who share our commitment to excellence.
Responsibilities
- Deliver exceptional guest service during assigned shifts (days, evenings, or nights)
- Handle check-in/check-out procedures efficiently using hotel management systems
- Manage guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute emergency protocols and safety procedures during shift hours
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel or customer service experience required
- Flexible availability including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Houston attractions and local services
- High school diploma or equivalent required
- Valid Texas driver's license preferred