Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking dynamic Hotel Shift Workers to deliver exceptional guest experiences in our luxury Houston location. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our expanding hospitality portfolio. Perfect for energetic individuals passionate about customer service and teamwork. Apply now to start your rewarding career in Houston's vibrant hospitality scene!
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures and guest inquiries
- Manage room status updates and coordinate housekeeping operations
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial transaction records
- Operate hotel management systems (PMS) efficiently
- Collaborate with security team for guest safety protocols
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Flexible availability to work evenings, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency with hotel management systems
- Ability to stand/walk for extended periods and lift up to 30 lbs
- High school diploma or equivalent required
- Valid Texas driver's license if operating hotel vehicles