Job Description
Join our award-winning luxury hotel in downtown Chicago and deliver exceptional guest experiences as a Front Desk Agent. At The Chicago Grand Hotel, we pride ourselves on world-class service and create memorable stays for international travelers and business professionals. As a key member of our hospitality team, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized recommendations, and flawless problem-solving. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage room reservations and modifications using Opera property management system
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping, concierge, and valet departments for guest requests
- Process payments, handle cash transactions, and maintain accurate guest folios
- Upsell hotel amenities, dining packages, and local experiences
- Monitor guest satisfaction through feedback collection and follow-up actions
Qualifications
- Minimum 2 years of luxury hotel front desk experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail with organizational skills
- Valid Illinois driver's license (required for valet coordination)
- Fluency in English; Spanish proficiency highly valued