Job Description
Join New York's most prestigious hospitality destination! The Grand Plaza Hotel is seeking passionate hotel professionals to deliver world-class service in the heart of Manhattan. We offer competitive compensation, comprehensive benefits, and unparalleled career growth opportunities. Elevate your career in an environment where excellence is standard.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage check-in/check-out processes efficiently using property management systems
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Handle reservations, billing inquiries, and payment processing with accuracy
- Maintain pristine lobby areas and ensure all public spaces exceed cleanliness standards
- Respond to guest emergencies and security incidents following established protocols
- Train and mentor new team members on service standards and operational procedures
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience required
- Proven ability to manage high-pressure situations with composure
- Advanced proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid New York State Food Handler's Certificate (or ability to obtain within 30 days)
- Fluency in English; additional languages strongly preferred
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 30 pounds