Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis, where luxury meets Midwestern hospitality! We're seeking passionate Hotel Staff to deliver exceptional guest experiences in the heart of downtown. As an immediate hire opportunity, you'll step into a dynamic environment with competitive benefits, growth potential, and a supportive culture. Our recently renovated property offers state-of-the-art amenities and is just steps from premier attractions like the Mississippi Riverfront and Target Center.
Responsibilities
- Manage check-in/check-out procedures with precision and warm hospitality
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Resolve guest complaints promptly and professionally
- Maintain cleanliness and organization at the front desk area
Qualifications
- 1+ years of hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, etc.)
- Attention to detail and multitasking abilities
- Positive attitude and commitment to excellence
- High school diploma or equivalent required
- Valid Minnesota driver's license (if required for shuttle duties)