Job Description
Join our award-winning luxury hotel in the heart of Columbus and become part of a team dedicated to exceptional guest experiences. Grand Plaza Hotel offers competitive benefits, career growth opportunities, and a vibrant work environment in Ohio's thriving capital city. We're seeking passionate hospitality professionals to elevate our guest services to new heights.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservation systems, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues with professionalism
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols at all times
- Train and mentor new team members on service excellence
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Ohio driver's license preferred
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Certification in hospitality management a plus