Job Description
Join our award-winning team at the Grand Hospitality Group! We're seeking passionate Hotel Staff to deliver exceptional guest experiences at our premier downtown Raleigh location. With competitive benefits, career growth opportunities, and a vibrant workplace culture, this is your chance to thrive in the heart of North Carolina's hospitality scene. Full-time positions include comprehensive health coverage, paid time off, and professional development programs. Apply today and become part of our commitment to excellence!
Responsibilities
- Provide exceptional guest service at check-in/check-out and throughout guest stays
- Manage reservations and room assignments using hotel management systems
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Train new staff on operational procedures
Qualifications
- Minimum 2 years hotel or luxury service experience
- Strong communication and conflict resolution skills
- Proficiency in PMS software (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license (if required for property errands)
- High school diploma or equivalent; hospitality degree preferred
- Ability to lift 25 lbs and stand for extended periods
- Bilingual (English/Spanish) highly desirable