Job Description
Join our award-winning team at Coastal Luxury Hotels in the heart of Long Beach, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our oceanfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Perfect for career-driven individuals who thrive in luxury service settings.
Responsibilities
- Deliver exceptional guest service across all hotel departments
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Maintain immaculate room standards and public areas
- Coordinate with housekeeping, maintenance, and F&B teams
- Operate hotel management systems accurately
- Upsell premium services and amenities
- Adhere to safety and sanitation protocols
Qualifications
- Minimum 2 years hotel industry experience
- Strong communication and problem-solving skills
- Flexibility to work evenings, weekends, and holidays
- Valid California Food Handler Card (if F&B role)
- Proficiency in Opera/PMS systems
- Ability to lift 25 lbs and stand for extended periods
- Customer service certification preferred
- Bilingual (English/Spanish) highly desirable