Job Description
Join our award-winning waterfront team at Seaside Luxury Hotel Group, where hospitality excellence meets coastal charm. We're seeking passionate professionals to deliver unforgettable guest experiences in the heart of Long Beach's vibrant downtown. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of California's premier destinations.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Resolve guest concerns promptly while maintaining brand standards
- Process payments, handle cash operations, and maintain financial records
- Conduct daily property inspections and report maintenance needs
- Train new staff on service protocols and safety procedures
Qualifications
- Minimum 1 year hotel or high-end hospitality experience
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency in Opera or similar property management systems
- Valid California Food Handler's certification (preferred)
- Strong attention to detail and organizational abilities
- Ability to lift 25 lbs and stand for extended periods