Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of Silicon Valley. Immediate openings available for dynamic individuals ready to make a difference.
Responsibilities
- Deliver outstanding customer service to hotel guests across all touchpoints
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries, requests, and resolve issues promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Uphold strict cleanliness and safety standards in public areas
- Process payments and manage cash drawer accurately
- Assist with event setup and special guest arrangements
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid California driver's license (if driving required)
- Food Handler/ServSafe certification preferred
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and problem-solving mindset