Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy a vibrant downtown location, competitive pay, and opportunities for advancement. If you're passionate about exceptional guest experiences and want to grow in the hotel industry, this is your perfect starting point!
Responsibilities
- Warmly greet and check in/check out guests with professionalism and efficiency
- Manage reservations via our booking system and handle guest inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns with empathy and solution-oriented approaches
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to stand for extended periods and multitask effectively
- Positive attitude and commitment to guest satisfaction
- No experience necessary – we train motivated candidates!