Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No experience required – we provide comprehensive training. You’ll be the first point of contact for guests, ensuring exceptional service while building valuable skills in communication, problem-solving, and hotel operations. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding chain.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, phone calls, and guest inquiries using our property management system
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards through cleanliness and attentive service
- Assist with basic concierge duties and local area information
Qualifications
- High school diploma or equivalent (GED)
- Zero experience required – training provided
- Exceptional customer service mindset and communication skills
- Basic computer proficiency and comfort with learning new systems
- Ability to stand for extended periods and multitask in a fast-paced environment
- Positive attitude and willingness to work flexible shifts (evenings/weekends)
- Valid Michigan driver’s license preferred but not required