Job Description
Join our award-winning team at Grand Charlotte Hospitality! We're urgently seeking passionate hotel staff to deliver exceptional guest experiences in the heart of Charlotte's vibrant Uptown district. Immediate full-time positions available with competitive pay, comprehensive benefits, and career growth opportunities. Work in a dynamic environment where your dedication makes a real difference.
Responsibilities
- Deliver outstanding guest service across all touchpoints including check-in/out, concierge, and dining experiences
- Maintain pristine room standards through meticulous housekeeping procedures
- Operate reservation systems and manage front desk operations efficiently
- Resolve guest inquiries and concerns with professionalism and speed
- Collaborate with cross-departmental teams for seamless service delivery
- Adhere to safety protocols and maintain compliance with brand standards
- Support event operations and VIP guest handling as required
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and familiarity with reservation systems
- Strong problem-solving abilities and attention to detail
- Valid North Carolina driver's license (if driving required for role)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with commitment to teamwork excellence