Job Description
Join the Leader in Louisville Hospitality!
Are you passionate about creating memorable guest experiences? Louisville Hospitality Group is currently seeking dedicated, enthusiastic individuals to join our award-winning team. We offer competitive pay, comprehensive benefits, and a dynamic work environment. If you are looking for an immediate hire with room for growth, this is the perfect opportunity for you.
Our hotel is a premier destination for travelers, and we need a team that shares our commitment to excellence. Whether you are an experienced professional or looking to start your career in the hospitality industry, we want to hear from you. Apply today and take the first step towards a rewarding career in the heart of Kentucky.
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to guests upon arrival and departure to ensure a positive first and last impression.
- Guest Assistance: Respond promptly to guest inquiries, requests, and complaints, resolving issues with a focus on satisfaction and retention.
- Room Preparation: Assist in the preparation and maintenance of guest rooms and public areas to meet the highest standards of cleanliness and hospitality.
- Operations Support: Perform front desk duties including check-ins, check-outs, and reservation management using our property management system.
- Event Coordination: Support banquet and event staff to ensure seamless execution of conferences, weddings, and private functions.
- Safety Compliance: Adhere to all hotel safety protocols, fire regulations, and health codes to ensure a secure environment for guests and staff.
- Team Collaboration: Work closely with kitchen, housekeeping, and maintenance teams to maintain seamless hotel operations.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Hospitality or Business is a plus.
- Experience: Previous experience in the hotel or hospitality industry is preferred, but we are willing to train the right candidates.
- Communication: Excellent verbal and written communication skills with the ability to interact with diverse personalities.
- Flexibility: Ability to work a flexible schedule, including weekends, holidays, and evenings as required by business needs.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Technical Skills: Basic computer proficiency and familiarity with POS or Property Management Systems (PMS).
- Problem Solving: Strong customer service orientation with the ability to think on your feet and solve problems efficiently.