Job Description
Join Atlanta's premier hospitality destination at the Grand Plaza Hotel! We're seeking passionate individuals to deliver exceptional guest experiences in our dynamic downtown location. As a cornerstone of Georgia's tourism industry, we offer career growth, competitive benefits, and a vibrant team culture. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our award-winning staff!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Maintain pristine guest rooms and public areas following brand standards
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Handle guest inquiries and resolve concerns with professionalism
- Process reservations and manage room status systems
- Assist with event setup and guest transportation coordination
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with reservation systems
- Physical stamina for standing/walking extended periods
- Valid driver's license (for shuttle operations)
- Knowledge of Atlanta tourism assets a plus