Job Description
Join our award-winning luxury hotel in the heart of Charlotte, where exceptional service meets Southern charm. We're seeking passionate hospitality professionals to elevate our guest experience. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
Responsibilities
- Deliver personalized guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures and room inventory systems
- Coordinate with housekeeping team for impeccable room standards
- Handle guest inquiries and resolve service issues promptly
- Assist with event setup and VIP guest arrangements
- Maintain safety protocols and emergency procedures
- Collaborate with F&B team for seamless guest experiences
Qualifications
- Minimum 1 year hotel or luxury hospitality experience required
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Proficiency in hotel management systems (Opera, etc.)
- Valid North Carolina Food Handler's Certificate
- Basic first aid/CPR certification preferred
- Ability to lift 25 lbs and stand for extended periods