Job Description
Join our award-winning luxury hotel in the heart of Jacksonville's vibrant riverfront district! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As part of our dynamic team, you'll enjoy competitive benefits, career advancement opportunities, and a work culture that values excellence and teamwork. Our state-of-the-art facility offers stunning views of the St. Johns River and is conveniently located near top attractions. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage room inventory and coordinate housekeeping operations
- Resolve guest inquiries and complaints with professionalism
- Collaborate with F&B, concierge, and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Process payments and maintain accurate financial records
- Train and mentor new team members on service standards
Qualifications
- Minimum 2 years hotel or hospitality experience required
- Valid Florida Food Handler's/ServSafe certification preferred
- Proficiency in hotel management systems (Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- Must pass background check and drug screening