Job Description
Join our award-winning team at Grand Hospitality Group in vibrant San Jose! We're seeking dedicated hospitality professionals who thrive in fast-paced environments and value timely compensation. As a premier hotel chain, we pride ourselves on exceptional guest experiences and employee satisfaction. Enjoy the stability of full-time roles with weekly paychecks, competitive benefits, and career advancement opportunities in California's thriving tourism hub.
Responsibilities
- Deliver exceptional guest service through personalized interactions and prompt issue resolution
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate with housekeeping, maintenance, and food service teams for seamless operations
- Handle guest inquiries via phone, email, and in-person with professionalism
- Maintain accurate records of transactions and guest preferences
- Uphold brand standards in cleanliness and safety protocols
- Collaborate with management to implement service improvement initiatives
Qualifications
- 1+ years of hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, etc.)
- Basic math and cash handling abilities
- Valid California driver's license (if required for shuttle services)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and problem-solving mindset