Job Description
Join our award-winning downtown Baltimore hotel and deliver exceptional guest experiences during high-demand weekend shifts! We're seeking energetic hospitality professionals to elevate our weekend operations while enjoying competitive pay, flexible scheduling, and growth opportunities in Maryland's vibrant tourism hub.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and coordinate with housekeeping/food service teams
- Handle billing discrepancies and payment processing
- Address guest concerns promptly with solution-oriented approaches
- Maintain accurate shift documentation and security protocols
- Assist with valet parking and luggage services as needed
Qualifications
- Previous hotel or hospitality experience preferred
- Availability for weekend shifts (Fri-Sun) and holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency with reservation systems
- Ability to stand for extended periods and lift 25 lbs
- Maryland Food Handler certification (or willingness to obtain)
- Positive attitude with commitment to service excellence