Job Description
Immediate Hire Opportunity: Front Desk Agent in Washington DC
Join our award-winning team at Metropolitan Hospitality Group, where we redefine guest experiences through exceptional service. We're seeking dynamic Front Desk Agents to manage our prestigious downtown property. This role offers competitive pay, comprehensive benefits, and rapid advancement opportunities. Work in a vibrant environment where your hospitality skills shine!
What We Offer:
- Starting pay: $18-24/hour + tips
- Health/dental/vision insurance
- 401(k) with company match
- Free parking and meal discounts
- Employee travel benefits
Responsibilities
- Handle guest check-ins/checkouts with precision and warmth
- Manage reservations, room assignments, and billing systems
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Train new front desk staff as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency in Opera/PMS systems
- Flexible availability for day/evening/weekend shifts
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and math skills