Job Description
Join our award-winning hospitality team as a Front Desk Agent at our premier Charlotte property! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in a dynamic, supportive environment. If you're a people person with a drive to learn, this is your gateway to a rewarding hospitality career.
Our comprehensive training program ensures you gain expertise in reservation systems, guest relations, and operational excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing North Carolina portfolio.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage room reservations and modify bookings using our property management system
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards for cleanliness and professional appearance
- Assist with local recommendations and concierge services
Qualifications
- No experience required – we provide comprehensive training!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing, navigation)
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to exceptional service
- Ability to stand for extended periods and lift up to 25 lbs