Job Description
Join our award-winning team as a Front Desk Agent where your passion for hospitality creates unforgettable guest experiences. We're seeking a dynamic professional to manage check-in/check-out processes, resolve inquiries with a smile, and ensure seamless operations in our vibrant downtown Richmond location. Perfect for students or career-changers seeking flexible hours in the heart of Virginia's thriving hospitality industry.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures with efficiency and warmth
- Manage reservations, room assignments, and payment processing accurately
- Respond promptly to guest inquiries via phone, email, and in-person channels
- Coordinate with housekeeping and maintenance teams for room readiness and issue resolution
- Utilize property management systems (PMS) to maintain real-time inventory and guest data
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with administrative tasks including report generation and supply management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience in hotel/hospitality setting
- Proficiency with PMS systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments while maintaining attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Positive attitude and commitment to teamwork