Job Description
Join our award-winning team at Oceanview Resorts & Hospitality as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences at our premier Virginia Beach location. This entry-level role offers comprehensive training and career growth opportunities within our luxury resort chain. Enjoy competitive pay, benefits, and a vibrant work environment just steps from the Atlantic Ocean.
Responsibilities
- Check in/out guests efficiently using our PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium amenities
- Maintain security protocols and key control systems
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and multitasking abilities
- Basic computer proficiency with MS Office
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Valid driver's license (for shuttle operations)
- TBI certification or willingness to obtain