Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury hotel. This is a unique opportunity to launch your career in hospitality with competitive pay, comprehensive benefits, and growth opportunities. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to maximize revenue opportunities
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid North Carolina driver's license (if applicable to role)