Job Description
Join Atlanta's premier luxury hotel as we seek passionate hospitality professionals to elevate our guest experience. Nestled in the heart of downtown, our award-winning property offers an unparalleled work environment with competitive benefits and growth opportunities. We're hiring dedicated individuals who embody excellence in service and attention to detail.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Manage front desk operations including check-in/out, reservations, and concierge services
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain accurate guest records and billing information
- Execute safety protocols and emergency procedures
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proven track record in guest satisfaction metrics
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in Opera/PMS hotel management systems
- Valid Georgia driver's license preferred
- Fluency in English; additional languages a plus
- Ability to lift 25 lbs and stand for extended periods