Job Description
Join our award-winning downtown Detroit hotel and become the guardian of our guests' comfort during the night shift. As a Night Auditor, you'll ensure seamless hotel operations while delivering exceptional service to late-night arrivals and business travelers. Enjoy a competitive hourly rate, comprehensive benefits package, and the opportunity to grow within our luxury hospitality brand.
Responsibilities
- Manage front desk operations during overnight hours (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Perform daily reconciliation of accounts and financial reports
- Address guest inquiries and resolve service issues promptly
- Monitor security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams
- Update reservation systems and manage room status
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency with Opera or similar PMS software
- Strong cash handling and reconciliation skills
- Excellent communication and conflict resolution abilities
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays
- Basic knowledge of Detroit area attractions preferred