Job Description
Join our dynamic team at Grand Plaza Hotel as a Night Auditor, the cornerstone of our overnight operations. This pivotal role ensures seamless guest experiences while maintaining financial integrity during evening hours. You'll be the face of our hotel during the quietest yet most critical shifts, balancing exceptional service with meticulous accounting tasks. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in Philadelphia's vibrant center.
Responsibilities
- Perform end-of-day reconciliations and financial reporting
- Manage guest check-ins/check-outs with precision and warmth
- Oversee security protocols and emergency response procedures
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Address guest inquiries and resolve service issues promptly
- Prepare daily reports for management review
Qualifications
- Minimum 1 year hotel or hospitality experience
- Proficiency in Opera/PMS systems
- Strong attention to detail and numerical accuracy
- Exceptional customer service skills
- Ability to work independently during overnight hours
- Basic accounting knowledge preferred
- Valid Pennsylvania driver's license (if required for errands)