Job Description
Join our award-winning downtown Kansas City hotel as a Night Auditor and become the guardian of our guests' overnight experience. We're seeking a detail-oriented professional to ensure seamless operations during our most critical hours. This full-time night shift position offers competitive pay, comprehensive benefits, and growth opportunities in one of Missouri's premier hospitality destinations.
As a key member of our overnight team, you'll balance front desk duties with financial reconciliation tasks while maintaining the highest standards of guest service. Our modern downtown location near the Power & Light District provides an exciting backdrop for your hospitality career.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Perform daily reconciliation of guest accounts and cash handling procedures
- Monitor security systems and respond to emergency situations per protocol
- Prepare nightly reports and manage reservation systems
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Handle guest complaints with discretion and professionalism
- Maintain accurate records of incidents and guest interactions
Qualifications
- Minimum 1 year hotel front desk or night shift experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Strong mathematical aptitude and attention to detail
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Missouri driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of hotel safety and emergency procedures