Job Description
Join our award-winning hospitality team at DoubleTree by Hilton Sacramento as a Night Auditor! This pivotal overnight role combines financial precision with exceptional guest service in our vibrant downtown hotel. You'll manage end-of-day reconciliation, oversee front desk operations during peak nocturnal hours, and ensure seamless guest experiences when the city sleeps. We offer competitive compensation, comprehensive benefits including health/dental/vision, hotel discounts worldwide, and career advancement opportunities within Hilton's global network.
Responsibilities
- Perform nightly reconciliation of guest accounts and financial transactions
- Manage check-ins/check-outs for late arrivals and early departures
- Monitor security systems and respond to emergency protocols
- Handle guest inquiries and resolve service issues promptly
- Generate daily reports for management review
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
Qualifications
- Previous hotel front desk or night shift experience preferred
- Strong proficiency in accounting software and PMS systems
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid California driver's license (if required for errands)
- High school diploma or equivalent; college coursework a plus
- Flexible availability to cover overnight shifts (11 PM - 7 AM)